Return & Refund Policy
Last updated: July 6, 2026
Return Window
7 days from purchase
Restocking Fee
None — completely free
Refund Processing
Within 7 days of receipt
At Gadget Bay Kenya, we stand behind everything we sell. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your options and the steps involved in making a return or requesting a refund.
1. Eligibility for Returns
What qualifies for a return
We accept returns for both defective and non-defective products, provided the following conditions are met:
- The product must be in new condition — unused and unaltered.
- All original packaging, accessories, manuals, and documentation must be included.
- The return request must be made within 7 days from the date of purchase.
- A valid proof of purchase (receipt or order confirmation) must be presented.
Please note: Products that show signs of use, physical damage, or are missing parts of the original packaging may not qualify for a return or may be subject to a reduced refund.
2. Exchanges
Swap for a different product or variant
We offer hassle-free exchanges for eligible products within the 7-day window from the date of purchase.
- The item must be in new condition with all original accessories and packaging intact.
- Exchanges are subject to product availability. If the desired replacement is out of stock, we will offer a full refund or store credit.
- If there is a price difference between the original and replacement item, the difference will be charged or refunded accordingly.
3. Return & Exchange Process
How to initiate a return or exchange
To return or exchange a product, choose one of the following methods:
In-store visit
Bring the product along with your proof of purchase directly to our shop at Benjoe House, Ground Floor — Shop A8, Tsavo Road, Nairobi CBD. Our team will inspect the item and process your return or exchange on the spot.
Arrange a drop-off
Contact us via email at info@gadgetbay.co.ke or WhatsApp at +254 715 540 599 to arrange dropping off your item at an approved location.
Verification & resolution
Once we receive the item, our team will inspect it within 1–2 business days. You will be notified of the outcome, and any approved refund will be processed within 7 days.
4. Fees & Processing Time
Costs and timelines you can expect
Restocking Fee
None
No fees charged for eligible returns
Refund Processing
7 days
After product is received and verified
Refunds are issued via the original payment method where possible. For cash purchases, refunds are processed in person at our shop. For card and mobile money payments, the refund is credited back to the same account used at the time of purchase.
5. Non-Returnable Items
Items that cannot be returned
- Products returned after the 7-day window has elapsed.
- Items that are damaged, used, or incomplete (missing parts, accessories, or original packaging).
- Products with broken or missing serial numbers or warranty stickers.
- Software, digital products, or items where the seal has been broken.
Questions?
If you have any questions about this policy or need help with a return or exchange, our team is happy to assist.